Legal

The terms on which TKJ Global Media Ltd, a company incorporated in England and Wales (registration 08272919) provides the Phone Call Desk service.

These terms govern use of the Phone Call Desk service (“the service”) provided by TKJ Global Media Ltd, a company incorporated in England and Wales (registration 08272919). By creating a workspace you accept them on behalf of your business. Our privacy policy and, from the Growth plan, our data processing agreement form part of the agreement.

Not yet on sale in the EU. These are the terms we will open on, published now so that anyone on the register-interest list can read them in advance and tell us what is wrong with them. No euro subscription exists yet, and nothing on this website can take your money today.

The service answers calls made to the numbers attached to your workspace with an AI assistant configured by you: it greets callers, answers questions from your script, takes messages, books appointments into a connected calendar, transfers calls and requests callbacks, and emails you transcripts and summaries. It is an assistant, not a person, and it says so to callers.

You are responsible for the script and knowledge you give the assistant, for the notice you give your callers about recording and transcription in your jurisdiction, for choosing retention periods that suit your obligations, and for keeping your login details safe. You must not use the service for unsolicited outbound calling, for emergencies, or for anything unlawful.

Plans are billed monthly or annually in advance, ex VAT. Included minutes and overage rates are those published on the pricing page at the time of purchase; connected seconds are added up across the month and rounded once at month end; calls under ten seconds and identified spam calls are free. We email you at 80% and 100% of your allowance; overage is invoiced in arrears.

Prices may change with 30 days' notice; annual customers are protected to the end of their term.

VAT. We are a UK supplier and the service is sold to businesses. A sale to a business in an EU member state that gives us a valid VAT number is reverse-charged: we add no VAT and you account for it at your own rate. We are not registered for VAT in Ireland. Invoicing in euros is not set up yet, and the treatment of a sale to a buyer without a VAT number is with our accountant; both will be settled before we open.

Plans are paid in advance. If you cancel mid-period the service continues to the end of the period you have paid for; part-periods are not refunded. We do refund charges that are our error — for example minutes billed for calls the service failed to handle. Nothing in this section affects your statutory rights.

Monthly plans can be cancelled at any time and end at the close of the billing period; annual plans end at renewal. If a payment fails we retry for seven days and email you; after 14 days the assistant switches to message-only mode with a notice until payment is made. Never a silent cut-off.

We aim for high availability but the service depends on telephony, speech and language providers we do not control; an Enterprise / Compliance agreement adds a service-level commitment. Support is by email, with priority support on Practice and a named contact on Enterprise.

The service is provided with reasonable skill and care. To the extent the law allows, our total liability in any 12-month period is limited to the fees you paid in that period, and we are not liable for indirect or consequential loss, including lost business from a missed or mishandled call. Nothing limits liability that cannot be limited by law.

These terms are governed by the law of England and Wales, and its courts have exclusive jurisdiction, except that nothing in these terms displaces a mandatory rule of the law of your own member state that applies to you whatever we agree, or prevents you bringing a claim under it there. Last updated 7 September 2026. Draft prepared for launch — to be reviewed by counsel.